Refund policy

WHISKEY DARLING HAT CO.

SHOP POLICIES

Thank you for shopping with Whiskey Darling Hat Co.! Every hat is selected and/or created with the intention of bringing a little Southern personality to your wardrobe. Please review our policies below before placing your order.

ORDERS

Please review your order carefully before submitting it, including your hat style, size, color, and shipping information.

Once an order has been placed, we begin preparing it for shipment. Because of this, we may not be able to accommodate changes or cancellations after an order has been submitted.

If you notice an error with your order, please contact us as soon as possible at whiskeyplusmore@gmail.com.

SHIPPING

Orders are shipped to the address provided at checkout.

Whiskey Darling Hat Co. is not responsible for packages that are delayed, lost, stolen, or delivered to an incorrect address due to an address entered incorrectly by the customer.

Once an order has been shipped, customers are responsible for tracking their package through the carrier.

If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist.

RETURNS & EXCHANGES

We want you to love your Whiskey Darling hat.

We accept returns or exchanges on eligible ready-to-ship, unworn hats within 7 days of delivery.

To be eligible for a return or exchange, the hat must:

Be unworn and in its original condition
Show no signs of wear, damage, makeup, perfume, smoke, or other use
Be returned with its original packaging when applicable

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with the order.

Original shipping charges are non-refundable.

Please contact us at whiskeyplusmore@gmail.com before sending a return so we can provide instructions.

CUSTOM & PERSONALIZED HATS

Because custom and personalized hats are created specifically for the customer, custom orders are final sale and cannot be returned or exchanged unless the item arrives damaged or there is an error on our part.

Please carefully review all customization details before submitting your order.

DAMAGED OR INCORRECT ORDERS

We carefully inspect orders before they leave our hands.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at whiskeyplusmore@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and work with you to determine the appropriate resolution.

SALE ITEMS

Sale and promotional items may be considered final sale unless otherwise stated in the product description.

CARE OF YOUR HAT

Our hats are designed to be worn and loved, but proper care will help keep them looking their best.

Keep your hat away from excessive moisture, heat, and prolonged direct sunlight. Store it in a cool, dry place and handle decorative elements with care.

Because hats are handmade, embellished, or naturally varied in some cases, minor variations in color, texture, shape, or detailing may occur. These variations are part of the character of the piece and are not considered defects.

PRODUCT COLORS & PHOTOGRAPHY

We make every effort to photograph and describe our products accurately. However, colors may appear slightly different depending on your monitor, device, lighting, and photography conditions.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible after placing it. Cancellation requests are not guaranteed once an order has entered processing or production.

Custom and personalized orders may not be eligible for cancellation once production has begun.