At Whiskey Darling Hat Co., we believe your hat should feel as unique as you are. Each piece is carefully selected, customized, and packaged with love from our studio in Louisiana.
Returns & Exchanges
We want you to love your Whiskey Darling purchase.
We accept returns and exchanges within 30 days of delivery on eligible, non-personalized items, provided the item is returned in its original, unworn condition.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Items that have been worn, altered, damaged, or returned in a condition that prevents resale may be subject to a reduction in the refund amount.
Custom & Personalized Orders
Many Whiskey Darling hats can be personalized with initials, names, sayings, or custom branding.
Because personalized pieces are created specifically for you, custom and personalized items are final sale and are not eligible for return or exchange, unless the item arrives damaged or there is an error on our part.
Please carefully review all personalization details before placing your order. Whiskey Darling Hat Co. is not responsible for spelling, wording, or placement errors that were approved or provided by the customer.
Damaged or Incorrect Items
Every Whiskey Darling piece is carefully inspected and packaged before leaving our studio.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number and clear photographs of the item and packaging so we can quickly determine the best way to make it right.
Order Changes & Cancellations
We begin processing orders promptly.
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
Once a custom or personalized order has entered production, we may be unable to make changes or issue a cancellation.
Shipping
We offer free shipping on eligible orders.
Orders are carefully packaged and shipped from Louisiana. Processing times may vary depending on whether an item is ready to ship, customized, or made to order.
Once an order has shipped, Whiskey Darling Hat Co. is not responsible for delays caused by the shipping carrier.
Customers are responsible for providing an accurate and secure shipping address. We are not responsible for packages delivered to an incorrect address provided at checkout or packages marked as delivered by the carrier.
Handmade & One-of-a-Kind Details
Many of our hats are handcrafted, embellished, and customized individually.
Because of this, small variations in color, texture, distressing, embellishment, and placement are natural and part of what makes each Whiskey Darling piece unique.
These variations are not considered defects and should be expected with handcrafted merchandise.
Questions
We're here to help.
If you have a question about an order, return, customization, shipping, or anything else, please contact us through our website and include your order number whenever possible.
Whiskey Darling Hat Co.
Bold hats. Southern spirit. A little something different.